Privacy Policy
This Privacy Policy explains how RideFix Hub processes personal data in connection with its bicycle repair workshop services and website use. It applies to inquiries, bookings, service intake, workshop administration, and related communications.
How We Use Data
We use personal data to respond to inquiries, schedule appointments, manage bicycle intake, prepare inspections and quotes, carry out repairs and adjustments, record service summaries, process payments, maintain business records, communicate about parts or timing, and meet legal or accounting obligations. We may also use limited data to operate and secure the website and to improve basic service administration.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or other operational functions. Where parts are ordered or services depend on outside support, limited information may be shared to confirm compatibility, availability, or delivery status. These recipients are expected to use the data only for the assigned purpose.
Legal Disclosures
We may disclose personal data to public authorities, courts, or other parties when required by applicable law, regulation, or enforceable request. We may also share information to establish, exercise, or defend legal claims, or to protect the rights and safety of the workshop, customers, or others.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for workshop operations, customer communication, and website administration.
Your GDPR Rights
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection. If processing is based on consent, you may withdraw it for future processing. We may need to verify your identity and may refuse or limit a request where the law allows.
Your Rights
Subject to applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability in appropriate cases. Some records may need to be retained for legal, accounting, or operational reasons.
How to Make a Request
To exercise a privacy right, provide enough information for us to identify the relevant record and confirm your identity. We will review the request, respond within the period required by law where applicable, and explain any lawful limitation if we cannot fully comply.
Data Retention
We keep personal data only for as long as needed to manage the service relationship, maintain business records, meet legal obligations, resolve disputes, and support accounting or warranty-related administration where applicable. When data is no longer needed, we delete it or anonymize it according to our internal retention practices.
Policy Updates
The updated version will apply from the date it is posted unless a different effective date is stated. We may also provide a separate notice when a change is material and affects how personal data is handled.
Data We Collect
We may process identification and contact details, bicycle and service information, appointment details, payment and billing records, communication content, and technical data such as device or browser information. Where relevant, we also process intake notes, inspection summaries, quote approvals, service history, and collection records.
How We Collect Data
We receive data when you contact us, submit a form, book by phone or email, bring in a bicycle for intake, approve a quote, make a payment, or collect a completed service. We may also generate data internally during inspection, repair, quality checks, and service summary preparation, and we may receive limited technical data from website use.
Types of Cookies
We may use strictly necessary cookies to support core site functions, preference cookies to remember basic settings, and limited analytics cookies to understand site performance. We do not rely on cookies to collect more information than is needed for website operation and service administration.
Cookie Controls
You can usually control cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect form handling, session stability, or other website functions that support bookings and inquiries.